We appreciate your purchase and are committed to ensuring your satisfaction.

Due to the limited quantites of our garments, we kindly ask that you carefully review the following policy regarding returns and exchanges.

Returns Policy

Eligibility

- Returns are only accepted for items that are faulty or damaged upon receipt.

- Eligible items have a return window of 7 days from the date of delivery.

- Items must be returned in their original condition, unused, unwashed and with all orginal tags and packaging intact.

- All other purchases are final, and we do not accept returns for reason other than defects or damages currrently.

Procedure

- If you receive a faulty or damaged item, please contact our Customer Support team at info@edenvitaofficial.com within 7 days of delivery.

- Our Customer Service team will respond within 1 hour.

- Provide you order number, a detailed description of the issue, and photos of the damage or defect.

- Our team will assess the situation and, if return is approved, provide instructions for returning the item.

Refunds

- Upon receiving and inspecting the returned item, we will notify you of the approval of your refund via email.

- Approved refunds will be processed within 3-5 business days to the original method of payment.

Shipping Information

Order Processing

Orders are processed within 1-2 business days after payment is confirmed.

You will receive a confirmation email with tracking informatiin once your order has shipped.

Shipping

We offer standard and expedited shipping options at checkout.

Delivery times vary based on your location and chosen shipping method.

We are not responsible for delays caused by the carrier or customs.

Orders within Australia includes the option of complimetary standard domestic shipping.

Additional Information

We reserve the right to deny returns or exchanges that do not meet our policy requirements.

For further inquiries, please contact our Customer Support team at info@edenvitaofficial.com